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FAQs

If I place an order, how quickly will it arrive?

All orders are shipped within 24 hours of payment, (excluding Sundays and holidays), unless noted otherwise on the product’s availability.

Will I receive a tracking number for my order?

Once your order is shipped a tracking number will be automatically sent to you via email.

How do I redeem a coupon?

Occasionally BM Authentics will run promotions and distribute coupons to its customers via email. If you have received a coupon and you would like to redeem it, you will be given a coupon box to enter your code and redeem on the second part of checking out on the shipping and payment step. The resulting discount will be applied and displayed on the final order review page before your order is placed.

Can I place an order by phone?

You can place an order by phone 24 hours a day, 7 days a week. Call BM Authentics at 815-272-5298 and a sales representative will be happy to assist you.

Do I have to set up an account in order to place an order?

You have the option of checking out as a Guest without setting up an account. For faster future checkout and online access to your order history you can create your own personal account.

How do I find the answer to a question that I do not see listed here?

You can ask a question by contacting us.