FAQs

If I place an order, how quickly will it arrive?

All orders are shipped within 24 hours of payment, (excluding Sundays and holidays), unless noted otherwise on the product’s availability.

Will I receive a tracking number for my order?

Once your order is shipped a tracking number will be automatically sent to you via email.

What are my payment options?

We accept Visa, MasterCard, and Discover. Your credit card will be charged at the time your order is placed. We also accept Paypal and money orders. To pay by money order please call us at 815-272-5298 to place a phone order.

Do I have to pay sales tax?

Sales tax is not charged on orders that are shipped to an address outside of the State of Illinois. If we are shipping BM Authentics merchandise to an address within Illinois you will be charged the current Illinois sales tax rate for Will County of 8%.

How do I redeem a coupon?

Occasionally BM Authentics will run promotions and distribute coupons to its customers via email. If you have received a coupon and you would like to redeem it, you will be given a coupon box to enter your code and redeem on the second part of checking out on the shipping and payment step. The resulting discount will be applied and displayed on the final order review page before your order is placed.

Can I place an order by phone?

You can place an order by phone 24 hours a day, 7 days a week. Call BM Authentics at 815-272-5298 and a sales representative will be happy to assist you.

Do I have to set up an account in order to place an order?

You have the option of checking out as a Guest without setting up an account. For faster future checkout and online access to your order history you can create your own personal account.

How do I find the answer to a question that I do not see listed here?

You can ask a question by contacting us.